Return Policy

At TahaGems, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry item, we offer a straightforward return policy outlined below:

Eligibility for Returns:

• To be eligible for a return, your jewelry item must be unused, in its original condition, and returned within 3 days of purchase.
• Personalized or customized jewelry items are not eligible for return unless they are defective or damaged upon receipt.

Return Process:

1. Contact our customer support team at info@tahagems.com or through our website's contact form to initiate the return process.
2. Provide your order number and reason for the return.
3. Our customer support team will provide you with instructions on how to return your item.

Return Shipping:

• Customers are responsible for the cost of return shipping, unless the item is defective or damaged upon receipt.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed back to the original payment method used for the purchase within 7-10 business days.

Exchanges:

• If you would like to exchange your jewelry item for a different size, style, or color, please contact our customer support team to arrange for an exchange.

Damaged or Defective Items:

• If you receive a damaged or defective jewelry item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

• Gift cards and clearance items are non-returnable and non-refundable.

Return Policy Changes:

• We reserve the right to update or modify our return policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us:

• If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@tahagems.com or through our website's contact form.

By making a purchase on TahaGems, you agree to comply with the terms and conditions outlined in this return policy. Thank you for shopping with us!